Casigocasino Privacy Policy – How We Protect Your Information

Casigocasino ("we", "us", "platform") takes the protection of its members' ("you", "user") personal information very seriously. This Privacy Policy applies to the casigocasino.ws website and all associated services.

We comply with international data protection standards and applicable privacy laws. This policy is designed to clearly explain what data Casigocasino collects, why we collect it, how long we retain it, and how we protect it. We believe transparency in data collection is the foundation of trust.

This policy applies to registered members, guest users, and anyone who contacts us in any capacity. It takes effect as soon as you use our services.

Casigocasino collects user information through several methods. The data collected can be broadly grouped into three categories:

1. Information you provide directly:

• Full name, date of birth, address, email, and mobile number (collected at registration)
• Copy of national ID or passport (for verification purposes)
• Payment method details — Mobile Pay, Nagad, or bank account number
• Details of messages or complaints submitted to support

2. Automatically Collected Technical Information:

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Session data, including time spent on the site and pages visited
• Cookies & Local Storage Data

3. Transaction & Activity Information:

• Deposit & withdrawal history
• Betting and gaming activity logs
• Bonus claim and usage records

Casigocasino uses your information for legitimate purposes only. Each use case is clearly outlined below:

• Account management: To handle registration, login verification, password resets, and account security.
• Service delivery: To keep core services running, including betting, games, deposits, and withdrawals.
• Verification (KYC): To verify identity and address in compliance with international Anti-Money Laundering (AML) regulations.
• Support Services: To resolve your complaints and queries quickly and effectively.
• Promotions & Offers: To understand your gaming preferences and send you relevant offers — but only with your consent.
• Fraud Prevention: To detect unusual activity and maintain the security of the platform.
• Legal Obligations: To comply with regulatory authority requests or court orders.
• Service Improvement: To analyze user behavior and improve the overall platform experience.

Casigocasino shares data with third parties only in limited, specific circumstances. In each case, recipients are contractually bound to maintain the same standard of confidentiality:

• Payment provider: Mobile Pay, Nagad, Rocket, and our banking partners receive only the minimum data necessary to process transactions.
• Game Providers: International gaming software companies receive limited data solely for the purpose of operating games.
• Identity Verification Services: Third-party verification agencies review specific identity documents as part of the KYC process.
• Law Enforcement: Disclosure may be required in response to a court order or a legitimate regulatory request.
• Licensing authority: The authority that issued our gaming licence may request data for routine audits.

Information is not shared with any party outside the list above. Should sharing ever be necessary in special circumstances, your prior consent will be obtained.

Casigocasino uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help the site recognize you on return visits.

• Essential cookies: Required for login sessions and site security — disabling these will prevent the site from functioning properly.
• Functional Cookies: Remembers your language preference, theme, and other personal settings.
• Analytics Cookies: Helps us understand which parts of the site are used most — valuable for ongoing site improvement.
• Security Cookies: Used to detect unusual login attempts and identify fraudulent activity.

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some features to stop working.

Casigocasino does not retain your data indefinitely. A separate retention policy applies to each category of information:

• Account information: Retained for as long as your account is active. After closure, applicable regulations require a minimum retention period of 5 years.
• Transaction Records: Retained for a minimum of 5 years in compliance with financial regulations.
• Support contact: Retained for up to 2 years after the issue is resolved.
• Technical Logs: Retained for up to 6 months for security purposes, then automatically deleted.
• Marketing preferences: Your preferences are updated immediately upon withdrawal of consent.

You may request that your personal data be deleted after closing your account. However, where legal obligations apply, it may not be possible to erase all data.

Casigocasino does not serve users under 18 or knowingly collect their data. This is why age verification is required at the point of registration.

If a parent or guardian believes their minor child has registered an account on Casigocasino, please contact us immediately at support@casigocasino.ws. We will immediately close the account and delete any collected data.

Casigocasino uses industry-standard technology to protect your data, with security measures enforced at every level:

• SSL/TLS encryption: All data is encrypted during site access and data transfer.
• Password Hashing: Your password is never stored in plain text — it is kept as a one-way cryptographic hash.
• Two-factor authentication (2FA): You can enable an additional layer of security on your account at login.
• Regular Audits: Third-party security experts regularly audit our systems.
• Access Controls: Only authorized personnel may access specific data.
• Data Backup: Data is securely backed up to prevent loss in the event of a system failure.

Please note, however, that no system is 100% secure. You are also responsible for keeping your account safe — use a strong password and never share your login credentials.

As a Casigocasino user, you have several important rights over your personal data. To exercise any of these rights, contact us at support@casigocasino.ws: